Refund policy

Return & Refund Policy

We want you to be happy with your order. We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, clean, and in the original packaging. Items that are used, dirty, damaged by the customer, or missing packaging may not be accepted for a refund.

To start a return, contact us at support@the-crystalclear.com with your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos and your order number. We will review the issue and offer a replacement, refund, or other solution when appropriate.

Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it must be handled through the return process.

For UK customers: You may cancel your order within 14 days of delivery, as long as the item is returned unused, unworn, clean, and in its original packaging.